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Celadon Privacy Policy

Last updated: 2021/03/29

Celadon (“we” or “us” or “our”) respects the privacy of our adult users (“user” or “you”) or their children (“child”, or “your child”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the “Application”) or visit our website (the "Website"), collectively referred to as "our apps". Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OUR APPS.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of our apps after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install our apps or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

1. Children and privacy

We take the privacy of children (those under 13) very seriously. When referring to "you" or the "user", this document is referring to the adult (parent, teacher or otherwise) using our apps. When it comes to their children, we call them out specifically in this document.

We aim to collect as little data as possible on children. We only collect that which is necessary for our apps to function, and for us to make them better for you and your children.

2. Collection of your information

We may collect information about you in a variety of ways. The information we may collect via our apps depends on the content and materials you use and includes:

Personal data

Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when participating in our apps.

Derivative data

Information our servers automatically collect when you access our apps, such as your native actions that are integral to our apps, including answering questions, as well as other interactions with our apps and other users via server log files.

Device data

Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

Push notifications

We may request to send you push notifications regarding your account or our apps. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

Children's data

We process personal and derivative data of children, as defined above. The personal data we may collect for children is listed below:

  • Name
  • Date of birth

3. Use of your information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via our apps to:

  1. Assist law enforcement and respond to subpoena.
  2. Compile anonymous statistical data and analysis for use internally.
  3. Create and manage your account.
  4. Email you regarding your account.
  5. Fulfil and manage purchases, orders, payments, and other transactions related to our apps.
  6. Increase the efficiency and operation of our apps.
  7. Monitor and analyse usage and trends to improve your or your child's experience with our apps.
  8. Notify you of updates to our apps.
  9. Offer new products, services, mobile applications, and/or recommendations to you and your child.
  10. Perform other business activities as needed.
  11. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  12. Process payments and refunds.
  13. Request feedback and contact you about your use of our apps.
  14. Resolve disputes and troubleshoot problems.
  15. Respond to product and customer service requests.
  16. Send you a newsletter.

4. Disclosure of your information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By law or to protect rights

If we believe the release of information about you or your child is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party service providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing communications

With your consent, we may share your information with third parties for marketing purposes, as permitted by law. We will not share children's information with marketing third parties.

Sale or bankruptcy

If we reorganise or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honour commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

5. Analytics and tracking technologies

Cookies and other tracking technologies

We may use cookies, and other tracking technologies on our apps to help customise them and improve your experience. We use these technologies to:

  • Make our apps functional, such as by saving the progress in the Application.
  • Enable analytics, as specified below.
  • For the security and performance of our apps.

Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of our apps.

Website Analytics

We may also partner with selected third-party vendors, to allow tracking technologies on our apps through the use of first-party cookies and third-party cookies, to, among other things, analyse and track users’ and children's use of our apps, determine the popularity of certain content, and better understand online activity. By accessing our apps, you consent to the collection and use of your and your child's information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions.

The third-party vendors we use in our apps are:

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

6. Security of your information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.

In th event that you or your child's data is compromised, we will notify you as soon is reasonable after us becoming aware of it.

7. Options regarding your information

Account information

You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and communications

We use Mailchimp as our marketing platform. By clicking subscribe, you acknowledge that your information will be transferred to Mailchimp for processing.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting Mailchimp directly.

8. Contact us

If you have questions or comments about this Privacy Policy, please contact us at hello@celadon.ai.